Last year reaffirmed Estravel’s strong market position. Sales turnover in Estonia (excluding subsidiaries) reached €79 million, slightly outperforming the previous year’s result of €77 million. This achievement was made possible by the trust and close partnership of our clients, for which we are sincerely grateful.
Including its European subsidiaries across the Baltic region and Finland, Estravel Group AS recorded a total turnover of €140 million in 2025 – also a slight increase over the previous year.
Corporate and public sector clients accounted for 61% of our Estonian sales volume. In this segment, we see growing trust and stronger long-term partnerships. We recognize that today’s business clients expect more than just great service – they look for cost efficiency, streamlined processes, and dedicated support in implementing travel policies. These are precisely the areas where we consistently focus our efforts.
Customer group breakdown in Estonian sales (%)
Airline tickets remain the cornerstone of our offer. We continually enhance our procurement strategies and distribution channels, increasingly booking directly through airlines’ NDC channels. This guarantees our corporate clients access to the best market rates and real-time “last seat available” inventory.
Airline share breakdown (%)
Hotels represent 19.4% of our total sales volume, highlighting the vital role accommodation plays in our end-to-end travel solutions. A significant share of these bookings is managed by our dedicated domestic tourism division, which assists companies with business travel, corporate events, and accommodation across Estonia.
Beyond flight and hotel bookings, we offer a full suite of ancillary services – from car rentals and transfers to rail tickets, travel insurance, and complete conference or event management. By consolidating all travel logistics under one roof, we provide unified billing and greater financial control for our clients.
Service category breakdown in Estonian sales (%)
Technology and Security Hand in Hand
Our digital solutions continue to gain traction. Many of our clients might be surprised to learn that Estravel has offered online flight booking options for 20 years, using a variety of technical solutions over two decades.
Our latest platform for corporate clients, Cytric Travel, combines the expertise of experienced travel consultants with the flexibility of online booking. The system allows companies to set up customized travel policies and approval workflows while providing real-time cost visibility. Through the self-service portal, clients can access frequent flyer miles and CO2 carbon footprint reports, supporting both financial management and sustainability goals.
Behind all of this is an uncompromising commitment to cybersecurity and data privacy. We partner exclusively with carefully evaluated providers and continually refine our processes to ensure our services remain secure and compliant.
Global Reach and Personalized Support
In 2025, we assisted our clients with travel to 185 countries worldwide. Alongside popular destinations like Finland, Germany, and Spain, we supported corporate clients on complex trips requiring specialized preparation – including travel to African nations like Algeria, Cameroon, and Côte d’Ivoire, as well as high-risk regions that demand a strong international network. We deliver this support as the exclusive representative in Estonia for American Express Global Business Travel, the world’s largest business travel management company – a partnership spanning over 30 years.
We remain the only Estonian travel agency that owns and operates 12 full-service offices across six countries, most of which specialize in corporate travel. Our global presence ensures that even if a service is unavailable locally in Estonia, we can seamlessly source it from a larger international market – without our clients worrying about internal group logistics. For the client, everything runs smoothly and professionally.
Furthermore, we are still the only travel agency in Estonia with a dedicated physical call center for 24/7 support. Unlike agencies where night-shift duty means an employee at home with an open cell phone, we run a secure, fully staffed 20-person contact center in Tartu with direct, continuous connections to all major global reservation systems. This is another fun fact that many of our clients may not know!
Corporate clients need full visibility over employee travel and effective risk management. Our ability to swiftly adapt and rebook arrangements in unexpected situations – whether at night or on a weekend – is essential to keeping every business trip safe, seamless, and stress-free.
We extend our sincere thanks to all our clients for their continued trust and partnership. We look forward to reaching new milestones together in 2026!
Piret Siim
Sales Director, Estravel Group AS